Acemyexam Rescheduling and Attendance Policy

From time to time, a Tutor may need to cancel, rearrange a session, or arrange for the session to be taken by another Tutor, and neither we nor the Tutor are responsible for any consequences because of this.
One-to-one Sessions:
- Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract.
- Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that such interests are not overridden by your interests or fundamental rights and freedoms.
- Compliance with Legal Obligations: Processing is necessary for compliance with a legal obligation to which we are subject.
- Consent: Processing is based on your consent, which you may withdraw at any time.
Group Sessions – Group Sessions can’t usually be rescheduled, but if a Client misses a session, they may be able to participate in a substituted session, but we are unable to guarantee this. Please email contact@acemyexam.co.uk in advance if you need to reschedule a group session.

Students are expected to attend a tutoring session (whether it is an individual session or as part of a Group session) no later than 5 minutes after the agreed start time. For example, if the session is scheduled for 3 pm, the student is expected to attend no later than 3.05 pm. If the student does not attend within 10 minutes of the agreed start time, the tutor reserves the right to:
- Terminate the session where the student is the only scheduled attendee, or
- Continue a Group Session with the other students, and in either case, in so far as the student is concerned, regard it as a completed session, and the full fee is payable, and a prepaid session cannot be rescheduled.
If a Tutor is late to a session, then they will make the time up or reschedule it, as will be agreed with the Client.

Last updated: 20th February 2025